Privacy policy

Allo (alloanswers.com) is a product of Vance Labs LLC. Allo is an AI voice host that answers the phone for restaurants: it answers questions, takes orders, and sends order updates by text message.

This policy covers two groups of people: restaurant owners and staff who use the Allo dashboard, and callers who speak with Allo on a restaurant's phone line. Questions? Email us at products.vance@gmail.com.

From restaurant accounts: your name, email address, and password (stored only in hashed form); the business information you add, such as your menu, prices, hours, and FAQs; and billing details, which are handled by our payment processor (Stripe). We never see or store full card numbers.

From callers: when you call a restaurant that uses Allo, your call is answered by an AI assistant. We process your phone number, what is said on the call (calls are transcribed, and may be recorded, so the restaurant can review its orders), your order details, the name you give for your order, and whether you agreed to receive text updates.

Automatically: basic usage information and the session cookie needed to keep dashboard users signed in. We do not use third-party advertising cookies or trackers.

We use information only to run the service: answering calls and quoting accurate prices, taking and recording orders so the restaurant can prepare them, sending the text messages you asked for, improving how well Allo understands callers, billing, customer support, and keeping the service secure.

Allo sends text messages only with consent. Callers are asked during their call whether it is okay to text them about their order and can simply say no. Restaurant owners choose to receive new-order alerts by setting up a staff number in their dashboard.

Messages you may receive include order confirmations and order status updates (for callers) and new-order alerts (for restaurant staff). Message frequency varies with your order activity. Message and data rates may apply.

You can opt out at any time by replying STOP to any message, or get assistance by replying HELP. We honor opt-outs immediately.

We do not share, sell, or rent your mobile phone number, SMS opt-in status, or text-messaging consent data to any third party or affiliate for their marketing or promotional purposes. Text-messaging data is shared only with our messaging delivery provider, and only as necessary to deliver the messages you asked for.

We share information with the service providers that make Allo work — voice and telephony, speech transcription and AI processing, text message delivery, payment processing, and cloud hosting and database infrastructure. Each provider may use the information only to provide its service to us.

We may also disclose information if the law requires it. We do not sell personal information, and we do not share it with anyone for their own advertising.

We keep information for as long as an account is active or as needed to provide the service. Call recordings and transcripts are kept for up to 180 days and then automatically deleted, both from our systems and from the voice provider that handles the call.

Restaurant owners can delete their account from the dashboard at any time, which permanently deletes the account's data, including its call recordings and transcripts at the voice provider. If any part can't be removed at that moment, we finish removing it shortly after. If you are a caller and would like information about you removed, contact the restaurant you called or email us.

Information is encrypted in transit and at rest with our infrastructure providers, and access is limited to what the service needs. No method of transmission or storage is 100% secure, but we work to protect your information accordingly.

Allo is not directed at children under 13, and we do not knowingly collect personal information from them.

You can stop receiving texts at any time by replying STOP. You can ask us what information we hold about you, or ask us to delete it, by emailing products.vance@gmail.com.

If we change this policy, we will post the updated version on this page with a new "last updated" date.

Vance Labs LLC · products.vance@gmail.com