Terms of service

These terms are an agreement between you and Vance Labs LLC, the company behind Allo (alloanswers.com). By creating an account or using Allo, you agree to them.

Allo answers your restaurant's phone with an AI voice host. You forward your phone line to a number we provide; Allo answers calls, shares the menu information you configured, takes orders, and can send text updates. Callers are speaking with an AI assistant, and calls are transcribed (and may be recorded) so you can review them.

Keep your account information accurate and your sign-in credentials safe — you are responsible for activity under your account. You must be authorized to act for the restaurant you connect, including forwarding its phone line.

Allo is a paid subscription, billed monthly or yearly through our payment processor (Stripe). Current plans and pricing are listed on our website. Plans include a monthly allowance of call minutes; usage beyond your plan may be billed at the overage rate shown on the pricing page.

Subscriptions renew automatically. You can cancel anytime and your service continues through the end of the period you paid for. If Allo isn't working out within your first 30 days, tell us and we'll refund your subscription. If we change prices, we'll give you advance notice before your next renewal.

Allo sends order-update text messages to callers who agree to receive them during their call, and new-order alerts to staff numbers the restaurant configures. Message frequency varies with order activity. Message and data rates may apply. Recipients can reply STOP to opt out at any time or HELP for assistance. Wireless carriers are not liable for delayed or undelivered messages. Our privacy policy describes how messaging data is handled.

Allo quotes what you configure — keep your menu, prices, and hours accurate. You remain responsible for your restaurant's own obligations to its customers, including preparing orders, food safety, pricing, and taxes, and for using Allo in compliance with the laws that apply to your business.

Don't use Allo for anything unlawful, deceptive, or abusive; don't send spam or unsolicited messages through it; don't interfere with the service or attempt to access other customers' data; and don't reverse engineer it.

We work hard to keep Allo accurate and available: prices come from the data you configure, never guessed. Still, Allo is an AI system — it can occasionally mishear a caller or make a mistake — and the service is provided "as is," without warranties of any kind. Allo assists your business; it does not replace your judgment.

To the fullest extent permitted by law, Vance Labs LLC's total liability for any claims relating to Allo is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits.

You can cancel from the dashboard at any time. We may suspend or end service for violation of these terms or non-payment. When an account closes, we release its Allo phone number and delete its data as described in the privacy policy.

We own the Allo service and software. You own your business data — your menu, hours, and customer information — and you give us permission to use it solely to run the service for you.

These terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules.

If we make material changes, we'll post the updated terms here and notify account holders before the changes take effect.

Vance Labs LLC · products.vance@gmail.com